Last Updated: August 21, 2024
1. Introduction
Klickesk (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, klickesk.com, or engage with us as a customer. We operate from our headquarters at 3 Plumbstead Ct, Etobicoke, ON M9A 1V4, Canada, and comply with all applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) . For customers in Québec, our practices also respect the additional requirements of Law 25 regarding transparency and consent .
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Personal Information We Collect
Under PIPEDA, “personal information” means information about an identifiable individual . We may collect the following categories of personal information:
- Identity and Contact Data: Full name, billing and shipping addresses, email address, and telephone number.
- Transaction Data: Details about products you have purchased from us, payment information (processed through secure third-party gateways), and order history.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website, products, and services, including browsing actions and patterns.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
We collect this information to fulfill orders, provide customer support, and improve our services. We limit collection to what is necessary for these identified purposes, as required by Canadian privacy principles .
3. How We Use Your Personal Information
We will only use your personal information for the purposes for which it was collected, unless we obtain your consent for additional uses. Specifically, we use your information to:
- Process and deliver your orders, including managing payments, shipping, and returns.
- Manage your account and provide customer support.
- Communicate with you about your orders, inquiries, or complaints.
- Send you promotional and marketing communications, but only with your express or implied consent as permitted under Canada’s Anti-Spam Legislation (CASL) .
- Improve our website, products, and customer experience by analyzing usage data.
- Comply with legal and regulatory obligations.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
4. Consent and Withdrawal
Canadian privacy laws are consent-based. We obtain your consent before collecting, using, or disclosing your personal information, except in limited circumstances permitted by law (e.g., legal obligations, fraud prevention) .
- Express Consent: You may provide express consent by checking a box on our website, submitting a form, or providing oral confirmation.
- Implied Consent: We may rely on implied consent when the purpose for collection is reasonably apparent to you, such as when you provide a shipping address to receive a product.
You have the right to withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services. To withdraw consent, please contact us at support@klickesk.com.
5. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions such as payment processing, order fulfillment, shipping, and data analytics. These parties are contractually obligated to protect your information and use it only for the specific services they provide.
- Legal Compliance: We may disclose information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Klickesk, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, subject to this Privacy Policy.
6. Data Security and Retention
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include Secure Socket Layer (SSL) encryption for data transmission, restricted access to personal information, and regular security assessments .
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely destroy or anonymize the information.
7. Your Rights
Under PIPEDA and applicable provincial laws, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Complaint: Challenge our compliance with privacy laws and file a complaint with the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.
To exercise these rights, please contact our Privacy Officer at support@klickesk.com. We will respond within 30 days.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with the “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Klickesk
3 Plumbstead Ct, Etobicoke, ON M9A 1V4, Canada
Email: support@klickesk.com
Phone: +1 416 231 3181