Effective Date: August 21, 2024
1. Overview
At Klickesk, we are committed to your satisfaction. This Refund and Returns Policy outlines your rights and our obligations regarding returns, refunds, and exchanges. This policy complies with the Consumer Protection Act, 2002 (Ontario) and other applicable Canadian consumer protection laws . While the law does not require a general right to return goods, we voluntarily offer this policy to ensure your confidence in shopping with us .
2. Return Eligibility
You may return most items purchased from Klickesk within 30 days of the delivery date, subject to the following conditions:
- Items must be unused, unworn, and in their original condition with all tags, labels, and packaging intact.
- Items must be free from damage, stains, or signs of wear.
- Customized or personalized items are non-returnable unless defective.
- Sale or clearance items are final sale and cannot be returned unless defective.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@klickesk.com with your order number, the item(s) you wish to return, and the reason for the return.
- Obtain Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping.
- Pack Your Return: Safely package the item(s) in the original packaging, including the RMA number on the outside of the package.
- Ship the Item: You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method, as we are not responsible for lost returns.
4. Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, we will process a refund to your original method of payment within 14 business days of our receipt of the return .
- Partial Refunds: In certain cases, we may issue a partial refund for items that are returned in a condition that does not meet our eligibility criteria (e.g., missing parts, damaged packaging).
- Late or Missing Refunds: If you have not received your refund within 14 business days, please check your bank account, contact your credit card company, or contact your bank. If you have done this and still have not received your refund, please contact us.
5. Consumer Protection Act Cancellation Rights
Under Ontario’s Consumer Protection Act, you may have additional cancellation rights if the transaction involves an “Internet agreement” and the total price exceeds $50 :
- Information Disclosure: If we fail to provide required information (e.g., accurate description, total price, delivery timeline) before you place your order, you may cancel the agreement within 7 days of receiving a written copy of the agreement .
- Copy of Agreement: If we do not provide you with a copy of the agreement within 15 days of the transaction, you may cancel within 30 days of entering the agreement .
- Delivery Delay: If we are more than 30 days late in delivering your order, you may cancel unless you agree to the delay .
To cancel for any of these reasons, you must notify us in writing before the applicable deadline. We will refund all payments within 15 days of receiving your cancellation notice .
6. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards and store credits.
- Downloadable software or digital products.
- Sale or clearance items.
- Personal care items (e.g., cosmetics, hygiene products) if opened or used.
7. Contact Us
For any questions regarding returns or refunds, please contact us:
Klickesk
3 Plumbstead Ct, Etobicoke, ON M9A 1V4, Canada
Email: support@klickesk.com
Phone: +1 416 231 3181