Effective Date: August 21, 2024
1. Overview
Klickesk offers exchanges for items that are damaged, defective, incorrect, or require a different size or color. This policy is designed to complement our Refund and Returns Policy and complies with Ontario consumer protection requirements .
2. Eligibility for Exchange
To be eligible for an exchange:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- The exchange request must be for the same item in a different size or color, or for an identical item to replace a defective one.
3. How to Request an Exchange
- Contact Us: Email support@klickesk.com with your order number, the item you wish to exchange, and the reason for the exchange (e.g., size change, defect).
- Check Availability: We will confirm availability of the replacement item.
- Return the Original Item: Ship the original item back to us following the return instructions provided. You are responsible for return shipping costs, except in cases of our error or defective products.
- Receive Replacement: Once we receive and inspect the returned item, we will ship the replacement item to you. We will cover the shipping cost for the replacement.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, we will cover the return shipping costs and expedite the exchange process. Please include photographs of the defect or error in your initial email to facilitate a faster resolution.
5. Product Warranties
Certain products may come with manufacturer warranties. These warranties are offered by the manufacturer, not by Klickesk. For warranty claims, please refer to the manufacturer’s warranty documentation included with your product .
6. Contact Us
For exchange inquiries, please contact us:
Klickesk
3 Plumbstead Ct, Etobicoke, ON M9A 1V4, Canada
Email: support@klickesk.com
Phone: +1 416 231 3181